Shipping Policy

At pomolety, we understand that ordering our innovative beauty essentials is an investment in your self-care and confidence. Operated by Opal Cosmetics (Hong Kong) Limited, we are dedicated to ensuring your new skincare solutions and cosmetic treasures arrive safely and efficiently. This policy outlines how we handle logistics to bring elegance closer to your home.

Our Logistics Philosophy

pomolety operates on a direct-to-consumer model designed for modern beauty enthusiasts. Instead of routing delicate skincare and cosmetic products through multiple middle-warehouses—which increases handling risks and exposure to temperature fluctuations—we often ship directly from our specialized beauty manufacturing and quality-control hubs.

This streamlined approach allows us to:

• Ensure Product Integrity: Fewer transfer points mean less risk of damage to the formulas, delicate packaging, and active ingredients during transit.

• Maximize Value: We cut out traditional retail markups and unnecessary warehousing fees to provide you with high-end beauty at a fair price.

• Global Reach: We ship from the heart of beauty innovation directly to your doorstep, anywhere in the world.

1. Order Processing & Verification

We treat every order with the attention it deserves. Before your beauty products begin their journey, they undergo a rigorous preparation phase.

• Standard Processing: Please allow 2–4 business days for order verification, strict quality control (to ensure all seals and packaging are perfect), and secure packaging.

• High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days.

• Shipping Rates: To keep things simple, we offer Flat Rate Shipping of HK$47.00 (approx. $5.99 USD) on all orders, covering professional handling and logistics.

2. Estimated Transit Times

We coordinate with global logistics partners to prioritize safe transport over rushed delivery to prevent transit damage to sensitive beauty formulas.

Note: These are estimates based on business days (Monday–Friday). External factors like customs clearance or weather may occasionally impact timelines.

3. Tracking Your Shipment

• Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

• Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

• In-Transit Gaps: For international shipments, tracking may show no movement for a few days while the package is in cross-border transit. This is normal.

4. Customs, Duties & Taxes

For international shipments, orders are generally shipped DDU (Delivered Duty Unpaid).

• Customer Responsibility: Any applicable import duties, VAT, or local taxes are the responsibility of the recipient.

• Clearance: Opal Cosmetics (Hong Kong) Limited is not liable for delays caused by local customs departments, though we provide all necessary documentation to help.

5. Amendments & Cancellations

• Time Window: If you need to update a shipping address or cancel an order, please contact us within 12 hours of purchase.

• Post-Processing: Once the order has been handed over to our logistics partners, we cannot intercept or modify the shipment.

6. Transit Protection (Damaged or Lost Items)

If something goes wrong, we will make it right.

• Damaged Upon Arrival: If your products arrive with defects or transit damage (e.g., broken bottles or leaked formulas), please take photos of the item AND the packaging. Contact us within 72 hours of delivery.

• Lost Packages: If the tracking status shows no movement for an extended period and the carrier deems it lost, we will reship your order at no additional cost.

Contact Our Logistics Team

For any questions regarding your shipment, please reach out to us:

• Brand Name: pomolety

• Company Name: Opal Cosmetics (Hong Kong) Limited

• Email: service@pomolety.com